Privacy Policy
This Privacy Policy describes how Om Aayur Ganga Private Limited (referred to as the “Company”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to users of our Services, including customers, website visitors, and other individuals whose information we collect in connection with our Services.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, technologies, or applicable legal and regulatory obligations.
Any revised Privacy Policy will be published on our website with an updated “Last Updated” date where applicable.
How We Collect and Use Your Personal Information
To provide and improve our Services, Om Aayur Ganga Private Limited may collect personal information from various sources. The type of information we collect depends on how you interact with our website and Services.
We may use your personal information to:
- Communicate with you regarding your orders, inquiries, or account.
- Process and fulfil purchases.
- Provide, maintain, and improve our Services.
- Personalize your shopping experience.
- Comply with applicable legal and regulatory requirements.
- Enforce our Terms of Service and other policies.
- Protect our business, customers, and users from fraud or misuse.
What Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be associated with you.
Information We Collect Directly from You
Depending on how you use our Services, we may collect:
- Contact information: Name, email address, phone number, and address.
- Order information: Billing address, shipping address, products purchased, and payment confirmation information.
- Account information: Username, password, and other account-related information.
- Shopping activity: Products viewed, added to your cart, purchased, or added to a wishlist.
- Customer support information: Information you provide when contacting us for assistance, feedback, complaints, or inquiries.
Certain information may be required to complete a purchase or access specific features of our Services.
Information We Collect Through Cookies
We may automatically collect certain information about your interaction with our website through cookies, pixels, and similar technologies.
This information may include:
- Device information
- Browser type
- IP address
- Network information
- Pages viewed
- Website interactions
- Referral information
- General usage and browsing activity
Cookies help us operate our website, understand how visitors use our Services, and improve the overall customer experience.
Information We Obtain from Third Parties
We may receive information from third parties that help us operate our business, including:
- Shopify and other e-commerce/platform providers
- Payment processors and payment gateway providers
- Shipping and logistics partners
- Analytics providers
- Advertising and marketing service providers
- IT and technology service providers
Information received from third parties will be handled in accordance with this Privacy Policy and applicable laws.
How We Use Your Personal Information
Providing Products and Services
We may use your information to process payments, fulfil and deliver orders, maintain customer accounts, process returns or exchanges, provide customer support, and enable other features related to your purchases.
Marketing and Advertising
Where permitted, we may use your information to send promotional communications, provide information about our products and offers, and display advertisements that may be relevant to you.
You may opt out of promotional communications where such an option is provided.
Security and Fraud Prevention
We may use personal information to identify, investigate, prevent, or respond to fraudulent, illegal, suspicious, or unauthorized activities.
Customer Communication
We may use your information to respond to inquiries, provide order updates, resolve issues, provide support, and improve our products and Services.
Cookies
We use cookies and similar technologies to operate and improve our website, remember preferences, analyze website usage, and personalize certain aspects of the customer experience.
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of our website.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to:
- Payment processors and financial service providers for processing transactions.
- Shipping, courier, and logistics providers for fulfilling orders.
- Technology, hosting, analytics, and IT service providers.
- Marketing and advertising service providers where applicable.
- Professional advisers or service providers supporting our business.
- Government authorities or other parties where disclosure is required by applicable law.
- Parties involved in a merger, acquisition, restructuring, financing, or transfer of business assets, where applicable.
We do not intentionally disclose sensitive personal information for the purpose of inferring personal characteristics.
User-Generated Content
If you submit product reviews, testimonials, comments, photographs, or other content that is intended to be publicly displayed, such information may become visible to other website visitors.
Please avoid including personal or sensitive information in content you choose to make publicly available.
Third-Party Websites and Links
Our website may contain links to third-party websites or services.
Om Aayur Ganga Private Limited is not responsible for the privacy practices, security, accuracy, or content of third-party websites. We encourage you to review the privacy policies of third-party websites before providing personal information.
Children’s Data
Our Services are not specifically intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If we become aware that personal information relating to a child has been collected improperly, we may take reasonable steps to delete or otherwise appropriately handle that information.
Security and Retention of Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, fulfil contractual obligations, resolve disputes, and comply with applicable legal requirements.
Your Rights and Choices
Depending on applicable law and your location, you may have certain rights regarding your personal information, which may include:
- Requesting access to your personal information.
- Requesting correction of inaccurate information.
- Requesting deletion of certain information.
- Withdrawing consent where processing is based on consent.
- Opting out of eligible marketing communications.
- Requesting information about how your personal information is processed.
Such rights may be subject to applicable legal limitations and verification requirements.
Complaints
If you have concerns regarding the way Om Aayur Ganga Private Limited processes or protects your personal information, you may submit a privacy-related request or complaint through the communication methods made available on our website.
Where applicable, you may also have the right to approach the appropriate data protection or regulatory authority.
International Data Processing
Some service providers used by Om Aayur Ganga Private Limited may process or store information in jurisdictions outside your country.
Where required by applicable law, reasonable safeguards will be used in connection with such transfers and processing.
Contact Information
For privacy-related questions, requests, or concerns, customers may contact Om Aayur Ganga Private Limited through the official contact methods provided on our website.
